What is Finesse's Warranty policy?

We stand behind our products, and as such, we offer the following warranty benefits

Limited Warranty Policy 

Finesse Decor warrants products sold (and related parts) against defects in materials or workmanship from the original ship date, accordingly to product category:

  • 3 Year: E26, G9, G4, and all fixtures with BULBS
  • 5 Year: Integrated LED fixtures
  • 30 Days: Light parts that are not electrical in nature such as shades, globes, crystals, and other lighting decorative accents. Home Décor items that are not broken upon arrival. For replacement, please see “exchanges and replacement article”.

During this period, Finesse Decor will repair or replace defective products or parts with new or reconditioned products or parts at Finesse Decor's option, without charge to you.

Except as provided below, Finesse Decor is not liable for any loss, cost, expense, inconvenience, or damage that may result from the use or inability to use the product. Under no circumstances shall Finesse Decor be liable for any loss, cost, expense, inconvenience, or damage exceeding the purchase price of the product.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Warranty Conditions

The above Limited Warranty is subject to the following conditions:

  • This warranty extends only to products distributed and/or sold by Finesse Decor. It is effective only if the products are purchased and operated in the USA or Canada.
  • This warranty covers only normal use of the product. Finesse Decor shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized Finesse Decor representative; (iv) damages incurred through irresponsible use.
  • You must retain your Order Confirmation email or other proof of purchase to receive warranty service.
  • You must provide an image or a video when making the warranty claim.
  • No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

Warranty Exclusions

  • Finesse Decor accepts no liability for problems caused by aftermarket modifications or additions to the product.
  • Finesse Decor is not responsible for giving any technical support concerning the installation or integration of any product.
  • This warranty is null and void if the defect or malfunction was due to damage resulting from an operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse.
  • Finesse Décor will void any warranty claims for lighting fixtures that have had the wires cut.
  • Finesse Decor will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of additional devices added to complement any product/component bought at Finesse Decor.
  • Under no circumstances will Finesse Decor be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees.